Rick Hendrick Chevrolet is hiring Call Center Representatives for their Norfolk, VA dealership.
Hourly pay plus commission
Paid training and outstanding benefits
Employee recognition programs
•Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
•Log all customer comments into Dealership Management System
•Schedule follow-up contact if no appointment is made in Dealership Management System
•Confirm scheduled appointments with future customers.
•Post scheduled appointments on appointment board in the Business Development Center.
•Re-schedule “no-show” customer appointments.
•Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
•Maintain and update customer changes in database.
•Contact current customer base on current marketing incentives.
•Respond to customer website request (internet inquiries).
•Contact internet clients via e-mail and phone to schedule a sales or service appointment.
•Notify necessary departments to inform of appointments set.
•Forward any customer concerns to the correct department Manager and follow-up.
Previous experience in a customer support role
High school diploma or GED equivalent
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
We are conducting interviews on Monday, June 6, 2022 between the hours of 9:30am and 11:30am. Please submit your resume and a representative from C.Rice Global will contact you to schedule an interview.
WE WILL BE CONDUCTING IN-PERSON INTERVIEWS FOR ONE DAY ONLY! INTERVIEW DATE: MONDAY, JUNE 6, 2022 BETWEEN THE HOURS OF 9:00AM AND 12:00PM
INTERVIEW LOCATION: RICK HENDRICK CHEVROLET NEW VEHICLE SHOWROOM 6252 E VIRGINIA BEACH BLVD
NORFOLK, VA 23502
C.Rice Global is a recruiting and job placement company that connects job seekers with their prospective employers. Check out our current rating with the Better Business Bureau at https://www.bbb.org/us/nc/kernersville/profile/business-consultant/c-rice-global-llc-0503-235958408
See why Hendrick Automotive is one of the top dealer groups in the country!